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FAQs

Who is Skylord Cruise & Holidays?

Skylord Cruise & Holidays is the newest brand from Skylord Travel PLC, a trusted UK travel company established in 1983 by Rajan and Kartik Sehgal. With over 40 years in the industry, our legacy combines decades of flight expertise with tailor-made, one-of-a-kind cruise and holiday packages.

Aug 01, 2015/ By Admin

Are you ATOL and ABTA protected?

Absolutely. Your bookings are fully protected under ATOL (3550) and ABTA bonding (F7090). We are also affiliated with multiple major consortia, so you can book with total confidence.

Aug 01, 2015/ By Admin

Are you part of a bigger travel company?

Yes. Skylord Cruise & Holidays is part of Skylord Travel PLC, an established and respected name in the UK travel industry. We've been trading for over four decades and have helped hundreds of thousands of customers travel across the globe.

Aug 01, 2015/ By Admin

Can I book online?

Not at the moment. Our packages are so unique and bespoke that they require a personal touch. To ensure you get the best possible experience and advice, we prefer to speak with you directly.

Aug 01, 2015/ By Admin

How can I book with you?

You can call us on 01923 883100, email us at [email protected], pop into one of our four retail shops (Rickmansworth HQ, Manchester, Leeds, or Birmingham), or start an enquiry via our friendly chatbot.

Aug 01, 2015/ By Admin

What types of holidays do you offer?

We specialise in premium bespoke cruise packages, tailor-made multi centre holidays, and exclusive bucket-list experiences. Whether you want a cultural European cruise, a family-friendly adventure, or an expedition to the Arctic, we can craft it for you.

Aug 01, 2015/ By Admin

Do you sell cruise-only or package holidays too?

We offer both cruise-only options and full packages, which can include flights, hotels, transfers, and bespoke tours, perfectly tailored to your needs. You can book one of our own bespoke packages or one of the cruise lines pre-made packages.

Aug 01, 2015/ By Admin

Are your packages financially protected?

Yes, all package holidays sold by us are protected under ATOL and ABTA guidelines, ensuring your financial and travel security from start to finish.

Aug 01, 2015/ By Admin

Can you tailor a cruise or a holiday just for me?

Yes! Our team specialises in designing bespoke itineraries. Whether it’s combining a cruise with a luxury rail journey, overland adventure, or city break, we can create something truly special.

Aug 01, 2015/ By Admin

Why are your prices often better than online rates?

Thanks to our long-standing industry relationships and decades of supplier partnerships, we can often access exclusive fares and special deals not available to the general public.

Aug 01, 2015/ By Admin

Do you offer group or family cruises?

We do. Whether it’s a multi-generational trip, wedding at sea, or a corporate event, we can coordinate the perfect cruise for your group.

Aug 01, 2015/ By Admin

Can I arrange a cruise for a honeymoon or anniversary?

Of course. We create unforgettable romantic escapes and can tailor-make cruise packages with extras like spa treatments, romantic dinners, and private shore excursions.

Aug 01, 2015/ By Admin

Which cruise lines do you work with?

We work with most of the ocean cruise lines from Budget through to Ultra Luxury

Aug 01, 2015/ By Admin

Can I get help with pre- or post-cruise stays?

Absolutely. We can add hotel stays, local tours, rail journeys, and flights to enhance your cruise itinerary before or after your sailing.

Aug 01, 2015/ By Admin

Are your offers only available to UK customers?

While we are based in the UK, we can assist international travellers as well. Get in touch, and we’ll explore what’s possible.

Aug 01, 2015/ By Admin

Can I request a specific cabin or suite on a cruise?

Yes, we can reserve specific cabins or suites for you, whether you’re after a balcony, a high-deck view, or a luxurious suite with butler service.

Aug 01, 2015/ By Admin

Do you offer accessible cruises for guests with mobility needs?

Yes. Many of our cruise line partners offer accessible cabins, priority boarding, and adapted shore excursions. Let us know your requirements and we’ll make all necessary arrangements.

Aug 01, 2015/ By Admin

Do you charge booking or admin fees?

We do not charge hidden fees. Any applicable service charges will be clearly outlined during your consultation. Transparency is a key part of how we do business.

Aug 01, 2015/ By Admin

Can I pay in instalments?l

Yes, depending on the cruise line and package, we can often set up flexible payment plans with a low deposit and instalments leading up to your departure.

Aug 01, 2015/ By Admin

Will I have a dedicated travel consultant?

Yes, every client is assigned a knowledgeable and experienced travel advisor who will assist from the first call until your return home.

Aug 01, 2015/ By Admin

Can I use a travel voucher or credit from a previous trip?

If you have travel credit issued by Skylord or one of our cruise line partners, we can usually apply it toward your new booking. Contact us to confirm.

Aug 01, 2015/ By Admin

How far in advance should I book?

Cruise deals, especially for peak seasons or exclusive sailings, can sell out quickly. We recommend booking 6–12 months in advance for the best availability and rates.

Aug 01, 2015/ By Admin

Do you offer last-minute cruises?

Yes. We often have access to last-minute availability at reduced prices—perfect for spontaneous travellers. Call us for the latest offers.

Aug 01, 2015/ By Admin

Do you offer expedition or adventure cruises?

Yes. We work with specialist cruise lines that visit destinations like Antarctica, the Galápagos, and Arctic Norway. If you’re looking for off-the-beaten-path adventures, we’ve got you covered.

Aug 01, 2015/ By Admin

Do you have physical shops I can visit?

Yes, you can visit us at any of our retail branches located in Rickmansworth (Head Office), Manchester, Leeds, and Birmingham.

Aug 01, 2015/ By Admin

What happens if my cruise gets cancelled or rescheduled?

In the event of cancellation or schedule change, we’ll handle all the logistics for you and help rebook or refund your trip in accordance with the cruise line's policies and your financial protection through ATOL/ABTA.

Aug 01, 2015/ By Admin

What makes Skylord Cruise & Holidays different?

We combine decades of experience, insider industry access, and a genuine passion for travel to create luxury holiday experiences that are truly one-of-a-kind.

Aug 01, 2015/ By Admin

Do you offer any loyalty or referral discounts?

We are working on introducing a loyalty rewards scheme. In the meantime, we do offer occasional referral bonuses or special offers for repeat clients (details to be confirmed soon).

Aug 01, 2015/ By Admin