Skylord Travel Plc – Booking Terms and Conditions
These Booking Terms and Conditions apply to all travel arrangements booked with Skylord Travel Plc, trading as Skylord Cruise and Holidays. They set out the basis on which we accept bookings and arrange travel services for you.
By confirming a booking with us, you agree to be bound by these terms.
Your Key Rights Under the Package Travel and Linked Travel Arrangements Regulations 2018
If you purchase a package holiday from Skylord Travel Plc, you will benefit from important rights under the Package Travel and Linked Travel Arrangements Regulations 2018.
Full details of your rights will be provided in your booking confirmation and ATOL Certificate where applicable.
Skylord Travel Plc
Trading as Skylord Cruise and Holidays
134 High Street
Rickmansworth
Hertfordshire
WD3 1AN
Company Registration Number: 02321377
ATOL Licence: 3550
ABTA Membership: F7090
The person making the booking (the Lead Passenger) confirms that they:
A binding contract is formed once:
We receive your deposit or full payment; there is no cooling off period
We will issue a Booking Confirmation Invoice and an ATOL certificate (if you have flights booked as part of your package).
Please check your confirmation carefully and inform us immediately if any details are incorrect.
Passenger names must exactly match the names shown on passports. Name corrections may incur supplier fees.
GENERAL CONDITIONS FOR ALL BOOKINGS
We take full responsibility for ensuring that proper security measures are in place to protect your information. Relevant information only, for example name, address, special needs/dietary requirements etc. will be passed to your service provider/s (airlines, hotels, transport companies, etc.) to process your booking.
3. Our Role in Your Booking
Depending on the travel arrangements booked, Skylord Travel Plc may act in different capacities.
3.1 Package Holiday Organiser
Where you purchase a combination of at least two travel services (such as flights, accommodation, cruises, car hire or other tourist services) for a single trip, your booking may constitute a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.
In this case we act as the Package Organiser and are responsible for the proper performance of the travel services included in your package.
3.2 Agent for Third-Party Suppliers
For certain arrangements we act only as a booking agent for third-party suppliers such as:
In these cases, your contract will be with the supplier and their own terms and conditions will apply.
3.3 Single Element Bookings
Where you book only one travel service (for example accommodation-only or cruise-only), we act as a booking agent, and the booking may not benefit from the protections of the Package Travel Regulations.
Any special requirements including:
must be disclosed at the time of booking.
While we will pass requests to suppliers, they cannot be guaranteed unless confirmed in writing.
Passengers travelling with mobility scooters or medical equipment must provide dimensions, battery type and weight for airline or cruise line approval.
Please let us know if anyone has hidden and physical disabilities as the airline may make provisions to make your travel easier.
A non-refundable deposit is required at the time of booking unless full payment is required. Once payment has been made there is no cooling off period.
The final balance must be paid no later than 14 weeks before departure, unless otherwise stated.
If the balance is not paid by the due date, we reserve the right to cancel the booking and retain the deposit.
Some travel arrangements such as:
may require full payment at the time of booking.
We reserve the right to correct pricing errors before your booking is confirmed.
After confirmation, prices may only change due to:
We will absorb increases up to 2% of the holiday price (excluding insurance).
If the increase exceeds 8%, you may:
No price increases will be applied within 20 days of departure.
It is a condition of booking that you obtain comprehensive travel insurance from the time of booking. This must cover the whole cost of your holiday/event and not just the deposit paid.
Your policy should cover:
The above list is not exhaustive.
In any event of having to make a claim before departure or during your holidays you must first contact your insurance company to make them aware of your situation and take their advice.
We will assist in issuing a cancellation invoice and or advising you of any amendment fees involved in changing your holiday.
If you wish to change your booking after confirmation you must notify us in writing.
Some arrangements may not permit changes.
You may transfer your booking to another person provided that:
Both passengers will be responsible for any additional costs.
If you have only paid a deposit for anything travelling more than 14 weeks of your departure date, your deposit becomes non-refundable from the time you book your holiday.
if you have paid in full, there is a sliding scale of cancellation charges which come into effect. We will calculate the charges as per below and see if any refund is due.
Cancellation charges apply as follows:
More than 91 days – Loss of deposit from the time of booking and non-refundable
42 – 90 days – 50% of holiday cost
16 – 41 days – 75% of holiday cost
8 – 15 days – 90% of holiday cost
7 days or less – 100%
The cancellation charges may not include any non-refundable elements of your booking. If a flight/hotel/tour/event has been paid for in full, these are also deducted from your refund due.
We will issue a cancellation invoice to you to forward it to your insurance company.
10. Changes or Cancellation by Us
Occasionally we may need to change or cancel your holiday.
If we make a significant change before departure, you will be offered:
Significant changes may include:
Minor changes such as airline schedule adjustments are not considered significant.
11. Flight Changes and Delays
Flight times given at the time of booking are for general guidance only. These can be subject to change as we have no responsibility for the airlines re-scheduling their slots with airports.
We may or may not contact you because this is an automatic change made by the airline. If you have transfers booked, these will be updated accordingly.
Significant changes: we will contact you with options to reach a reasonable resolution
*Change of airport (this does not include a change of regional airport – e.g.: Heathrow to Gatwick etc.)
*Change of resort airport
*Change of departure time which results in less time. Meaning your time away is being reduced by 24 hours or more. This does not include delays on the day of departure.
A significant change may mean having to change hotels or pay the difference in hotel costs if we cannot reach a mutable resolution with you.
On the day or in resort flight changes:
It is an airline's duty to provide a reasonable resolution if your flight is significantly delayed whilst you are in their care.
If your delay is over 2 hours, the airline must aim to provide refreshment vouchers. If your delay is over 3 hours, you may be able to claim compensation from the airline dependent on the reason. (Keep your receipts as proof of expenditure incurred due to your delay)
If your flight is cancelled, the airline must book you onto the next available flight (this may not necessarily be a direct service), and or provide hotel accommodation if it involves an overnight delay. You may be able to apply for compensation directly from the airline on your return.
12. Accommodation Changes
Significant changes include the following:
• Change of accommodation to that of a lower category
• Change of Holiday Resort
• Building work at your accommodation that we believe will affect the enjoyment of your holiday
* NB We will advise you of any major building work outside your accommodation but nearby, if we are aware of it. We cannot be responsible for any general building or maintenance work in your resort that we do not know about, and we will not pay compensation should you encounter such work.
13: Cruise Holidays – Itinerary & Port Changes
Cruise itineraries are provisional and may change due to local conditions.
Missed ports or alterations are considered normal operational changes. No refunds or compensation are payable by us for such changes. Any compensation offered by the cruise line will be passed on. Your insurance may provide coverage for this.
If you have not booked a shore excursion with the cruise line, passengers are responsible for returning to the ship on time. You can check the time you need to be back with the ship crew on disembarkation. We will not pay any compensation.
Where we act as the Package Organiser, we accept responsibility for the proper performance of the travel services included in your package.
However, our liability may be limited in accordance with international conventions including:
We will not be liable where failure in the performance of the contract is attributable to:
Passengers must behave responsibly throughout their trip.
We reserve the right to refuse travel or terminate arrangements without refund if a traveller:
Any additional costs incurred as a result of such behaviour will be the responsibility of the passenger.
16. Traveller Responsibilities
It is your responsibility to ensure that all travellers hold:
Failure to obtain correct documentation may result in denied boarding or entry and cancellation charges will apply.
17. Force Majeure / Extraordinary Circumstances
We are not liable for disruption caused by events outside our control including but not limited to:
In such circumstances compensation will not be payable.
Excursions or activities booked separately from your package holiday are not part of your package unless expressly stated.
Cruise itineraries are provisional and may change due to operational or safety reasons.
Missed ports or itinerary changes do not automatically entitle passengers to compensation from us.
Any compensation offered by the cruise line will be passed on where applicable.
Passengers are responsible for returning to the ship before departure times when visiting ports independently.
20. Event Ticket Holidays
Where holidays include event tickets (such as concerts or sporting events):
If an event is rescheduled:
Tickets may be subject to separate entry conditions.
If you experience a problem during your holiday, you must report it immediately to the relevant supplier and notify us as soon as possible. If the issue cannot be resolved locally you must submit your complaint to [email protected] within 28 days of your return.
22. Linked Travel Arrangements
In some situations, you may select and pay for travel services separately which do not form a package holiday but may constitute a Linked Travel Arrangement.
We provide financial protection for package holidays in accordance with the Package Travel Regulations.
Flight-inclusive holidays are protected under the ATOL scheme (ATOL 3550) operated by the Civil Aviation Authority.
We are a member of ABTA (Membership Number F7090).
This means you have the benefit of ABTA’s assistance and Code of Conduct.
25. Travel Advice and Government Guidance
Before confirming your booking and before travelling, you should review the latest official travel advice issued by the UK Foreign, Commonwealth & Development Office (FCDO).
26. Website and Pricing Accuracy
We make every effort to ensure the accuracy of information and prices displayed on our website and marketing materials.
However, errors may occasionally occur, and we reserve the right to correct typographical or pricing errors before or after a booking request has been made.
These booking conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.